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1. System Quality Chief Auditor Course (IRCA Registry)
Objectives:
- To provide those present the necessary knowledge in Quality Management principles.
- To train future auditors in the management system audits’ principles and practices, specially in those based in the ISO 9000 Series requirements (or similar European or national normative) and ISO 19011.
- To qualify those present in good audit practices and encourage in them a self critic attitude and an own actuation analysis or skills self development.
- To ensure all formative goals are applicable to first, second and third part audits.
Destined to:
- Internal auditors.
- Quality managers and those in charge.
- Anyone who wants to be prepared to face or to make an audit.
Accreditation and Degree:
- This Course has been approved and certificated by IRCA (International Register of Certificated Auditors with the Course Certification Number A17038)
2. ISO 9001:2000 Quality Systems
Objectives:
- To know and apply ISO 9000:2000 Normative requisite by requisite.
- To define the best implementation mechanism.
- To know and write the System documentation.
Destined to:
- Certified or in certification and /or implementation stage companies.
- Internal auditors.
- Quality Managers and those in charge.
- Those in charge of implementing an ISO 9000 Quality System.
- Any person that wants to know about ISO 9001 Normative.
3. Quality Systems Internal Auditors
Objectives:
- To know, apply and interpret ISO 9000 Normative.
- To prepare, put in practice and document Quality System audits.
Destined to:
- Internal auditors.
- Quality Managers and employees in charge.
- Anyone who wants to be prepared to face or make an audit.
4. Management by Procedures
Objectives:
- To understand the ISO 9001:2000 model and its differences from ISO 9001:94 Normative.
- To identify and select your company’s procedures.
- To be able to analyze and document a procedure.
- Measure the procedures using the indicators.
Destined to:
- Executive and staff in charge of designing and implementation of management systems.
- All staff participating in the development and implementation of management systems.
5. ISO 9004: Improvement Guidelines
Obejctives:
- To deepen into the quality management tools provided by the ISO 9004 Normative.
- To show alternatives to companies that want to go further into quality management, once ISO 9001 is obtained.
Destined to:
- Managers and executives in charge of Quality in the companies.
- Staff members that want to extend their knowledge on quality management beyond ISO 9001 requirements.
6. Client Satisfaction Measuring Course
Objectives:
- Accurate identification of customers’ expectations.
- To define methodologies to measure client satisfaction: QFD and Servqual.
- To develop questionnaires to measure if a company is fulfilling their expectations.
- To establish strong points and improvement areas related to customer satisfaction.
Destined to:
- Marketing and / or Quality managers.
- Anyone that wants to know how to evaluate if a customer is satisfied or not with the given services.
7. Integrated Management Systems
Objectives:
To qualify those present to:
- Know the Quality, Environmental and Security Management main referential.
- Know the basic principles of the Integrated Quality, Environmental and Occupational Health and Safety Management Systems.
- Know the implementation mechanism of an Integrated System.
Destined to:
- Managers and executives in charge of Quality, Environment and / or Security departments.
Important: this course can be made by modules.
8. ISO / TS 16949, Version 2002 Normative
Objectives:
- To learn how to interpret ISO /TS 16949 Normative.
- To know which are the system documentation requirements.
- To solve any doubt about the Certification implementation.
- To introduce concepts and tools related to the normative.
- To comment differences between TS 16949 and QS – 9000 /VDA 6
Destined to:
- Quality managers.
- Internal auditors.
- Automobile industry technicians and department managers.
9. Introduction to AS 9100 Normative (Aerospace Sector)
Objectives:
To qualify those present to:
- Develop the AS9100 Normative Requirements.
- To qualify those present to implement the Normative in their companies.
Destined to:
- Supplier companies of airplane components’ project managers (first and second level).
- Aerospace sector Managers /Technicians.
Contents:
- AS EN 9100 Normative. Requirements’ analysis and interpretation.
- Configuration Management: ISO 10007: 95.
- Concurrent Engineering.
- JAR Normative.
- AS EN 9100 new requirements on ISO 9001: 2000.
- Implementation tools: QFD, APQP, Practicality.
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