Quality Management Systems

1. System Quality Chief Auditor Course (IRCA Registry)

Objectives:

• To provide those present the necessary knowledge in Quality Management principles.
• To train future auditors in the management system audits’ principles and practices, specially in those based in the ISO 9000 Series requirements (or similar European or national normative) and ISO 19011.
• To qualify those present in good audit practices and encourage in them a self critic attitude and an own actuation analysis or skills self development.
• To ensure all formative goals are applicable to first, second and third part audits.

Destined to:

• Internal auditors.
• Quality managers and those in charge.
• Anyone who wants to be prepared to face or to make an audit.

Accreditation and Degree:

• This Course has been approved and certificated by IRCA (International Register of Certificated Auditors with the Course Certification Number A17038)

2. ISO 9001:2000 Quality Systems

Objectives:

• To know and apply ISO 9000:2000 Normative requisite by requisite.
• To define the best implementation mechanism.
• To know and write the System documentation.

Destined to:

• Certified or in certification and /or implementation stage companies.
• Internal auditors.
• Quality Managers and those in charge.
• Those in charge of implementing an ISO 9000 Quality System.
• Any person that wants to know about ISO 9001 Normative.

3. Quality Systems Internal Auditors

Objectives:

• To know, apply and interpret ISO 9000 Normative.
• To prepare, put in practice and document Quality System audits.

Destined to:

• Internal auditors.
• Quality Managers and employees in charge.
• Anyone who wants to be prepared to face or make an audit.

4. Management by Procedures

Objectives:

• To understand the ISO 9001:2000 model and its differences from ISO 9001:94 Normative.
• To identify and select your company’s procedures.
• To be able to analyze and document a procedure.
• Measure the procedures using the indicators.

Destined to:

• Executive and staff in charge of designing and implementation of management systems.
• All staff participating in the development and implementation of management systems.

5. ISO 9004: Improvement Guidelines

Obejctives:

• To deepen into the quality management tools provided by the ISO 9004 Normative.
• To show alternatives to companies that want to go further into quality management, once ISO 9001 is obtained.

Destined to:

• Managers and executives in charge of Quality in the companies.
• Staff members that want to extend their knowledge on quality management beyond ISO 9001 requirements.

6. Client Satisfaction Measuring Course

Objectives:

• Accurate identification of customers’ expectations.
• To define methodologies to measure client satisfaction: QFD and Servqual.
• To develop questionnaires to measure if a company is fulfilling their expectations.
• To establish strong points and improvement areas related to customer satisfaction.

Destined to:

• Marketing and / or Quality managers.
• Anyone that wants to know how to evaluate if a customer is satisfied or not with the given services.

7. Integrated Management Systems

Objectives:

To qualify those present to:

• Know the Quality, Environmental and Security Management main referential.
• Know the basic principles of the Integrated Quality, Environmental and Occupational Health and Safety Management Systems.
• Know the implementation mechanism of an Integrated System.

Destined to:

• Managers and executives in charge of Quality, Environment and / or Security departments.
  Important: this course can be made by modules.

8. ISO / TS 16949, Version 2002 Normative

Objectives:

• To learn how to interpret ISO /TS 16949 Normative.
• To know which are the system documentation requirements.
• To solve any doubt about the Certification implementation.
• To introduce concepts and tools related to the normative.
• To comment differences between TS 16949 and QS – 9000 /VDA 6

Destined to:

• Quality managers.
• Internal auditors.
• Automobile industry technicians and department managers.

9. Introduction to AS 9100 Normative (Aerospace Sector)

Objectives:

To qualify those present to:

• Develop the AS9100 Normative Requirements.
• To qualify those present to implement the Normative in their companies.

Destined to:

• Supplier companies of airplane components’ project managers (first and second level).
• Aerospace sector Managers /Technicians.

Contents:

• AS EN 9100 Normative. Requirements’ analysis and interpretation.
• Configuration Management: ISO 10007: 95.
• Concurrent Engineering.
• JAR Normative.
• AS EN 9100 new requirements on ISO 9001: 2000.
• Implementation tools: QFD, APQP, Practicality.